Clear, Fair & Transparent
At Happiness Horizon, we understand that travel plans can change unexpectedly. As travel arrangements in Bhutan require advance confirmation of visas, accommodations, transportation, guides, permits, and other services, many expenses are incurred before your arrival.
Our cancellation policy is designed to be clear, fair, and transparent, ensuring our guests understand the terms while allowing us to maintain the highest standards of service throughout your journey.
Cancellation Requests
All cancellation requests must be submitted in writing via email.
To help us process your request promptly, please include your booking reference, travel dates, and full contact details.
Refund Processing
Once your cancellation has been confirmed, any eligible refund will be processed within 2 to 3 weeks.
Processing times may vary depending on your payment method, banking institution, and coordination with our service providers and relevant authorities.
Refund Policy
- More than 60 days before arrival: Eligible ground handling fees and prepaid services will be refunded, less any applicable administrative, banking, or non-refundable charges.
- Within 60 days of arrival: No refund will be applicable, as hotels, transportation, permits, guides, and other travel services will have been confirmed and paid on your behalf.
Important Information
As your departure date approaches, most travel services—including hotels, transportation, permits, guide services, and government fees—are secured in advance and are generally non-refundable. For this reason, refunds cannot be provided for late cancellations.
We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen events that may affect your travel plans.
Need Assistance?
If you have any questions regarding your booking or our cancellation policy, please contact the Happiness Horizon team. We are always happy to assist and provide any clarification you may need.